FAQ

Frequently Asked Questions

Whether you're just beginning your journey or have a question along the way, we're here to help. Explore our frequently asked questions below, or contact us anytime.

What makes Heart Essence different?

Heart Essence was created around a simple belief: there isn't just one way to meditate.

Every experience is a visual journey through the natural world, thoughtfully paired with music, guided meditation, breath, chanting, ambient soundscapes, or moments of quiet reflection.

Rather than following a single method, Heart Essence invites you to discover the doorway that feels right for you today. Whether you find stillness through watching, listening, breathing, or simply resting, each journey is designed to help you reconnect with yourself through the beauty and rhythm of nature.

Many Doorways. One Sanctuary.

What does "Many Doorways. One Sanctuary." mean?

Heart Essence is built on the belief that there isn't one right way to meditate.

Some days you may be drawn to a guided meditation. Other days you may find peace through music, nature, breath, chanting, or simply sitting quietly with a beautiful landscape.

Each collection offers a different doorway into stillness, allowing you to choose the experience that best meets you where you are today.

No matter which doorway you c

How do I choose a meditation?

There isn't a right or wrong choice.

Some days you may want the comfort of a guided meditation. Other days you may be drawn to music, breath, chanting, nature, or simply a quiet place to rest.

Rather than choosing the "perfect" meditation, simply notice what you need today and follow the doorway that feels most inviting. Heart Essence was designed to meet you where you are, whether you have a few minutes or over an hour.

Do I need to watch the entire video?

No. Every Heart Essence journey is an invitation, not an expectation.

Some people enjoy watching the entire visual experience. Others close their eyes and listen, use the meditation to fall asleep, or simply spend a few peaceful minutes with it before moving on with their day.

Whether you watch, listen, rest, or sleep, there is no wrong way to experience Heart Essence.

Can I close my eyes or lie down?

Absolutely.

Heart Essence is designed to be experienced in whatever way feels most comfortable to you. You may choose to watch the visual journey through nature, close your eyes and simply listen, sit upright, lie down, or even drift off to sleep during a sleep journey.

There is no single "correct" posture or way to experience Heart Essence. The goal is finding the doorway that helps you feel most at ease.

What is the purpose of the nature videos?

Every Heart Essence journey takes you into the natural world. These films are more than scenery—they are part of the meditation itself. Nature has a remarkable way of slowing us down, inviting us to notice, breathe, and become present. Whether you choose to watch the journey unfold or close your eyes and listen, the experience is designed to help you reconnect with a quieter place within yourself.

Can I fall asleep while listening?

Absolutely. If you fall asleep, that's perfectly okay.

Some Heart Essence journeys are designed specifically to support restful sleep, while others simply create a peaceful space to relax. If your body needs rest, there is no need to resist it.

Whether you remain awake, deeply relaxed, or drift off to sleep, you're experiencing Heart Essence in the way your mind and body need most.

Do I need meditation experience?

No. Heart Essence welcomes everyone, whether you're brand new to meditation or have been practicing for years.

There are no special techniques to master or expectations to meet. Simply choose a journey that feels right for you and experience it in whatever way is most comfortable.

How do I choose a collection?

Each collection offers a different doorway into stillness.

Some are guided, some are music-only, some focus on breath, others invite you into nature, chanting, or quiet reflection or a mixture. Rather than searching for the "perfect" meditation, simply notice what you need today and choose the collection that speaks to you.

Can I listen without watching the video?

Absolutely. Some members enjoy watching every visual journey, while others close their eyes from the very beginning and simply listen. Heart Essence was designed to support both experiences. Choose the approach that feels most natural to you.

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.

How do I access the meditation collections?

Once you're signed in, select Meditations from the main menu. There you'll find all of the Heart Essence meditation collections, each offering a different doorway into stillness. Simply choose the collection that feels right for you today.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

Do you offer a free trial?

Yes. New members can explore Heart Essence free for 7 days. If you decide it's not the right fit, simply cancel before your trial ends and you won't be charged.

What is the Refund Policy?

If you believe you've been charged in error or have a billing issue, please contact us and we'll be happy to help.